• Green VPS
  • Pricing
  • Support
    • Contact us
    • API
    • Guides & FAQs
    • Terms & SLA
  • Customer Cases
    • Altibox
    • Xait
    • Easymeeting
    • FossumIT
    • Friend OS
    • Encount
  • Login
Sign Up

Company: Klikk

Build your cloud the way you want it!

  • Our Story
  • We’re Hiring
  • Support & Contact
  • Guides & FAQ
  • API
  • Terms & SLA
  • Legal
  • Policies
  • Terms

Terms of Service

    1. Parties
       
      The Seller is Klikk Int AS (klikk.com), Vågsgata 41, 4306 Sandnes, Norway. support@klikk.com, +47 21624907, VAT 922078734 (NO922078734MVA) and is designated in the following as the Seller.

      The purchaser is the consumer who places the order, and is designated in the following as the Purchaser.
    2. Further Definitions
      1. “Agreement” means these terms & conditions, applicable Purchase Order(s), the Acceptable Use Policy (AUP) and the applicable SLA.
      2. “AUP” means Company’s acceptable use policy posted at klikk.com’s web site.
      3. “Klikk Infrastructure” means the infrastructure maintained and operated by Klikk to provide Services.
      4. “Customer” means the entity that orders the Services and is responsible for the payment of fees under, and compliance with, this Agreement.
      5. “Customer Content” means any content, data, information and application provided by Customer in the course of using the Services.
      6. “Purchase Order” means documents that set forth the description of the Services and any additional commercial terms relating to the Services or other documents executed by the parties.
      7. “Service(s)” means the infrastructure services ordered by Customer under a Purchase Order.
      8. “Service Level Agreement” or “SLA” means, where applicable,  Appendix 2: Service Level agreement or to a Purchase Order defining the service levels applicable to that Service.
      9. “IaaS” means Infrastructure as a Service.
      10. “PaaS” means Platform as a Service.
      11. “SaaS” means Software as a Service.
      12. Other capitalized terms used herein are defined as set forth below or in the Purchase Order(s).
    3. Scope
      1. Klikk provides infrastructure as a service. Customer acknowledges that, except for Customer data required for the performance of the Agreement and billing of Services, Klikk does not process any data for and on behalf of Company.
      2. Customer may order Services by executing the applicable Purchase Order. Purchase Order become effective when fully executed by both parties, and immediately after payment. The Services ordered are provided subject to the Agreement. This Agreement also apply to any and all subsequent Purchase Orders executed by the parties, even when this Agreement is not explicitly referenced. Unless otherwise agreed by the parties, any conflict between a Purchase Order and this Agreement will be resolved in favor of the Purchase Order.
    4. Responsibilities
      1. Klikk shall provide the Services as set forth in the Agreement. All rights in the Services are reserved to Company.
      2. Effective not fewer than thirty (30) days following delivery of notice, Klikk may modify components of or discontinue any Service if such change is generally applicable to all customers. In the event of such a modification, Customer may terminate the applicable Purchase Order without termination charge if Klikk fails to remedy a material decrease in the functionality of the affected Service within thirty days of written notice from Customer.
      3. Customer shall be responsible for properly configuring and using the Services and otherwise taking appropriate action to secure, protect and backup its accounts and Customer Content in a manner that will provide appropriate security and protection and routinely archiving Customer Content.
      4. Customer shall be solely responsible for any Customer Content including without limiting compliance with intellectual property and data privacy laws and regulations. Customer warrants and represents that (a) Customer Content and (b) Customer’s and (c) end users’ use of (i) Customer Content or (ii) the Services will not violate (1) any of the terms of this Agreement, (2) any applicable law or (3) the AUP.
      5. Customer shall be responsible for end users’ use of Customer Content and the Services. Customer will ensure that all end users comply with Customer’s obligations under this Agreement and that the terms of Customer’s agreement with each end user are consistent with this Agreement. If Customer becomes aware of any violation of its obligations under this Agreement caused by an end user, Customer will immediately suspend access to Customer Content and the Services by such end user. Klikk does not provide any support or services to end users.
      6. Each party shall perform its obligations as set forth in this Agreement. Except as expressly permitted in a particular Purchase Order, Customer shall not resell the Services to a third party nor enter into any similar relationship with a third party to enable the purchase or use of the Services through Customer.
      7. If the service (application or resources) is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser the date which the provisioned service was made available.

        If the service has a defect and this is not due to the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensation from the Seller, according to the relevant circumstances.

        Notice should be given to the Seller in writing.

    5. Fees, Payment Terms, Taxes
      1. Unless otherwise provided in a Purchase Order, fees are calculated and invoiced monthly in arrears. When ordering online, payment options are Visa, Mastercard, Account, and regional solutions like Vipps. After completing the order, you will receive an email With Your order confirmation and receipt for Your purchase. All invoices are due at the invoice date. Customer shall pay for the Services set forth in the Purchase Order within thirty (30) days of invoice date. We collect VAT/sales tax only in Norway. All prices on the website are excluding VAT/sales tax if not stated otherwise. There shall be no deduction in respect of any such taxes, or any offset against payment for any taxes; and all payments shall be grossed up to take account of any withholding taxes.
      2. Customer shall pay a late charge of one percent (1%) per month (or part of a month), or the maximum lawful rate permitted by applicable law, whichever is higher, for all amounts not paid within thirty (30) days of invoice date, plus all costs, including reasonable legal fees, incurred to collect any unpaid amounts.
      3. Each party will be responsible, as required under applicable law, for identifying and paying all taxes and other governmental fees and charges (and any penalties, interest, and other additions thereto) that are imposed on that party upon or with respect to the transactions and payments under this Agreement. All fees payable are exclusive of value added and other indirect taxes. Klikk will charge, and Customer will pay applicable value added taxes that Klikk is legally obligated or authorized to collect. There shall be no deduction in respect of any such taxes, or any offset against payment for any taxes; and all payments shall be grossed up to take account of any applicable value added or other indirect taxes.
      4. Unless prohibited by applicable law or regulation, all invoiced amounts not disputed in writing within sixty (60) days of invoice date are deemed accepted.
      5. Klikk reserves the right to reasonably require payment assurance.
      6. After the initial Term of the applicable Purchase Order, Klikk may amend the fees for Services upon thirty (30) days prior notice if such change is generally applicable to its customers, provided that in the event that the fees are increased by 10% or more within any twelve (12) months period then Customer shall have the right to terminate its purchase of the applicable Service by providing written notice to Klikk within thirty (30) days of notification of the increase. In such event, the applicable Service shall terminate within fifteen (15) days upon receipt of termination notice by the Customer.
      7. The service is provided in mather of minutes after payment, and the customer is commited to the periode of the specific service. If the service periode is not specifically agreed, one periode equals one month.
      8. Right of withdrawal. Being a service “on request”, payed and used in the moment, and over a limited time periode (ref. sub-section g) there are no right to withdrawal on these products.
    6. Confidential Information
      1. This section 5 shall not apply as long as Klikk and Customer are parties to an effective non-disclosure agreement that governs the disclosure of confidential information relating to the Services.
      2. Any information that a receiving party knows or has reason to know to be confidential or proprietary (because such information is identified by the disclosing party orally or in writing as such or is not generally known in the relevant industry), is “Confidential Information” and shall remain the sole property of the disclosing party. The terms of any Purchase Order shall also constitute Confidential Information. Neither party shall disclose, use, modify, copy, reproduce or otherwise divulge Confidential Information of the other party, except as required by mandatory law. This section shall not apply to information where a receiving party can proof to have independently developed such information, disclosed in published publicly available materials, generally known to the public, or lawfully obtained from any third party without being bound to confidentiality.
      3. Neither party shall use the other party’s name, logo or marks without the other party’s prior written consent. Klikk shall be allowed to use the name and logo and marks of Customer in internal and external communication as customer reference.
    7. Term and Termination
      1. The Term of the Service is set forth in the applicable Purchase Order and automatically renews for successive terms of equal duration unless either party notifies the other of its intent to terminate prior to the expiration of the applicable Term. This Agreement shall apply as long as a Purchase Order continues to be effective. Termination of an individual Purchase Order shall not terminate any other Purchase Order. You may terminate any individual Purchase Order here http://my.klikk.com. for details on the procedure, please refer to https://klikk.com/resources/faq/#account
      2. Either party may terminate a Purchase Order if the other materially breaches the Agreement and such breach continues uncured for thirty (30) days following notice or such other longer period designated therein. Klikk may immediately suspend Services of all Purchase Orders for undisputed payments not received within thirty (30) days of payment due date until all outstanding payments are received by Company.
      3. Except for a termination by Customer as expressly permitted in this Agreement, if a Purchase Order is terminated prior to end of the Term for any reason, Customer shall pay Klikk a termination charge (which Customer acknowledges reflects a reasonable measure of actual damages and not a penalty) equal to 100% of the fees that would have become due for the remainder of the Term, in addition to all fees outstanding at the date of termination.
      4. Klikk may immediately suspend Service of all Purchase Orders in violation of the AUP, please refer to https://klikk.com/company/legal/acceptable-use-policy; In such case, no refund will be given on the specific Purchase Order(s).
      5. Sections 1, 4, 5, 6c, 7, 9 and 10 shall survive termination of the Agreement.
    8. Intellectual Property Rights
      1. Klikk and its licensors owns all right, title and interest in and to the Services and all related technology and intellectual property rights. Subject to the terms of this Agreement and timely payment of fees, Klikk grants Customer a limited, revocable, non-exclusive and non-transferrable right to access and use the Services. Except as provided in this clause 7.1, Customer obtains no rights under this Agreement to the Services including any related intellectual property rights.
      2. Customer warrants and represents that it or its licensors owns all right, title and interest in and that Customer is solely responsible for all Customer Content. Customer Content shall not be deemed part of any Service. Customer acknowledges that Klikk does not assume and should not be exposed to Customer´s business and operational risks associated with Customer Content. Customer consents to Company’s use of Customer Content to the extent required to perform the Services. Klikk shall not acquire any more rights in Customer Content as given in this Agreement and the respective Purchase Order.
    9. Indemnification
      1. Klikk shall defend, indemnify and hold Customer harmless from and against any claim made, or any suit or proceeding brought against Customer, but only to the extent it is based on an allegation that a Service furnished hereunder directly infringes an issued patent or other intellectual property right of a country in which the Service is actually provided to Customer. If a Service is held to infringe and the use enjoined, Klikk shall have the option, at its own expense, to procure for Customer the right to continue using the Service; or replace same with a non-infringing service; or modify such Service so that it becomes non-infringing. If Klikk is unable to provide one of the foregoing remedies, Customer may terminate the applicable Service without termination charge upon written notice to Company. Klikk shall have no liability for any infringement of patents, copyrights, or other intellectual property rights resulting from Customer Content, use of the Service other than as specified in relevant Klikk documentation, or to the extent the claims arise from products or services not supplied by Company.
      2. Customer shall defend, indemnify, and hold Klikk harmless as a result of any claim by a third party against Klikk with respect to any Customer Content or misuse of a Service by Customer.
      3. The indemnified party shall (a) promptly notify the indemnifying party in writing of any claim, suit or proceeding for which indemnity is claimed, and (b) allow the indemnifying party solely to control the defense of any claim, suit or proceeding. The indemnifying party shall not enter into any settlement that imposes liability or obligations on the indemnified party without obtaining the indemnified party’s prior written consent.
    10. Disclaimer
      1. Except as set forth in an applicable SLA, the Services are provided on an ‘as-is’ basis. Except to the extent prohibited by applicable law, or to the extent any statutory rights apply that cannot be excluded, limited or waived, Klikk (i) makes no representations or warranties of any kind, whether express, implied, statutory or otherwise regarding the Services, (ii) disclaims any warranty, including but not limited to any express or implied warranty of merchantability, satisfactory quality, security or fitness for a particular purpose arising out of any course of dealing or usage of trade, (iii) makes no representation that the Service will be uninterrupted, error free or free of harmful components, and (iv) makes no representation that any content will be secure or not otherwise lost or altered.
    11. Miscellaneous
      1. Notwithstanding any local laws to the contrary, the parties agree that the governing language of this Agreement and any notices related hereto shall be English.
      2. Any notice required or permitted shall be in writing and delivered to the contact person listed on the Purchase Orders by personal delivery, established overnight courier, facsimile transmission when receipt is confirmed electronically or in writing, or certified or registered mail, return receipt requested. Such notice will be deemed to have been given as of the date it has been so delivered or deposited, or five (5) days after it has been mailed. Notwithstanding the foregoing, in case of suspension as permitted by Section 6b and/or the AUP, notification may be delivered by e-mail only.
      3. This Agreement may be changed only in writing signed by Klikk and Customer and no effect shall be given to terms set forth in any prior or subsequent Customer purchase order, confirmation or similar document. Prior agreements, representations, and statements with respect to the subject matter are superseded by this Agreement.
      4. The Agreement is binding upon and inures to the benefit of the parties, their respective successors in interest, legal representatives, heirs and permitted assigns.
      5. Each party may assign this Agreement subject to the other party’s prior written consent, which shall not be unreasonably withheld, delayed or conditioned.
      6. Customer is aware that the Services may be performed by an authorized Klikk sub-contractor. Notwithstanding the sub-contracting, in relation to Customer it is solely Klikk who is responsible for the performance of its rights, duties and obligations under the Agreement and solely Klikk remains liable to Customer for any act or omission of any sub-contractor. Any act or omission of a sub-contractor shall be deemed to be an act or omission of Company.
      7. No failure or delay of either party to exercise or enforce any of its right operates as a waiver of any such right.
      8. If any provision is held unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions shall remain in effect.
      9. If either party is prevented from performing any of its obligations due to any cause beyond the party’s reasonable control, that party’s performance will be excused for the period of the delay or inability to perform due to such occurrence.
      10. The parties are independent contractors.
      11. The parties agree that any procurement terms or similar terms and conditions used by Customer from time to time shall have no effect.

    12. Conflict Resolution

      Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 4, subsection g. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no.

      Any disputes will be tried under the jurisdiction of Stavanger Tingrett, Stavanger, Norway.

     

    Green and secure cloud infrastructure from Norway

    We believe data should be stored using the highest environmental and data privacy standards.

    Create your custom server >
    Explore
    • Green VPS
    • Pricing
    • Support
    • Company
    Resources
    • FAQs
    • Guides
    • Blog
    Privacy Policy Terms of Use
    Copyright Klikk Int AS, 2023
    Klikk logo

    We care about your privacy

    You’re in charge of your data. We use cookies for website analytics, to provide a more personalized experience and to ensure more relevant advertising on other sites. We also track anonymous web visits without cookies.


    Cookie preferences

    You’re in charge of your data. We use cookies for website analytics, to provide a more personalized experience and to ensure more relevant advertising on other sites. We also track anonymous web visits without cookies.

    Functional

    Functional cookies are neccessary for us to operate and maintain security operations on the platform.

    Sales Manago

    About: Sales Manago is a European organisation with zero party data policy allowing us to deliver secure, onsite personalisation without personal information until you disclose it to us through a contact form or are an active customer. The data is secured within Europe and you will not receive marketing emails from us without subscribing to a newsletter. Essential emails, concerning transactional and product updates, may also sent from this system.
    Cookie Name Agent Purpose Length
    smuuid Sales Manago Sets a unique visitor ID 12 months
    smclient Sales Manago Used to track interactions of known users 10 years

    FreshChat

    About: We use FreshChat (hosted on European servers) to provide live chat support to our website visitors and customers. To be able to automatically choose the right chat agent to help you, maintain your chat session across pages and to see what URL you are on (to follow along when helping or sending automated messages after X time has gone on said page), FreshChat uses cookies.
    Cookie Name Agent Purpose Length
    _fw_crm_v Freshchat Used to track Visitor/User identity and chat sessions performed by the User 1 year

    Statistical

    Statistical cookies are used to track individual users and how they use our web site. We do this without storing your IP address in our self-hosted system in Norway.

    Matomo Analytics

    About: We use additional cookies to store anonymous statistical website usage. We don't store these cookies, but we store the following per page visited: URL, country of users ip-address, timestamp visited, duration of visit, campaign/referral the user visited from, form submission events. The data is stored for 5 years.
    Cookie Name Agent Purpose Length
    zenMode Matomo Analytics Check if user has Zen Mode enabled Session
    MATOMO_SESSID Matomo Analytics Prevent CSRF security issues Session
    _pk_testcookie Matomo Analytics Check if the visitor has cookies enabled Session
    _pk_cvar Matomo Analytics Short lived cookie used to temporary store data for the visit. 30 min
    _pk_ref Matomo Analytics To store referrer-id for analytical purposes. 6 months
    _pk_id Matomo Analytics Used to store details about the user such as the unique visitor ID. 13 months
    _pk_ses Matomo Analytics Short lived cookie used to temporary store data for the visit. 30 min
    mtm_consent Matomo Analytics Enable Matomo Analytics Consent Session

    Marketing

    Marketing cookies are cookies that help us increase the relevance of our customer success, marketing and advertising efforts. If you want our communication to be as relevant and helpful as possible, but don’t want third parties to have access to your personal data, you can block advertising cookies at the browser level.

    LinkedIn

    About: We use the LinkedIn Insight Tag to record website page visits and conversions (like form activity, URL visits, etc.). In their media buying platform, LinkedIn gives us demographic data (like age, gender and city), device data (like desktop/mobile, device model, etc.) and interest/affinity/industry/profession data in aggregate, to give us an idea of what kind of visitors that are logged in to LinkedIn come to our site. We can not identify you as an individual with this data. If you use LinkedIn, you may see remarketing campaigns on LinkedIn based on website usage recorded by LinkedIn through the LinkedIn Insight Tag. We also use the LinkedIn Insight Tag to get an understanding of what kind of LinkedIn Professionals visit our site. This tag gives us data like job titles. company names and industries. LinkedIn only shares this data about website visitors that are logged in on LinkedIn, and we can’t identity you as an individual using this data. If you don’t want cookies stored on your device, we recommend deleting cookies.
    Cookie Name Agent Purpose Length
    bcookie LinkedIn Browser-ID cookie that uniquely identifies devices that access LinkedIn to detect abuse on the platform. 2 years
    bscookie LinkedIn Used to save the state of 2FA for a logged in user 1 year
    UserMatchHistory LinkedIn Synchronizing LinkedIn ad IDs 6 months
    lidc LinkedIn To optimize data center selection 1 day

    Facebook

    About: We use the Facebook Pixel to record website page visits and conversions (like form activity, URL visits, etc.). In their media buying platform, Facebook gives us demographic (like age, gender and city), device (desktop/mobile, model, etc.) and interest/affinity data in aggregate, to give us an idea of what kind of visitors that are logged in to Facebook come to our site. We can not identify you as an individual with this data. If you use Facebook, you may see remarketing campaigns on Facebook based on website usage recorded by Facebook through the Facebook Pixel.
    Cookie Name Agent Purpose Length
    _fbp Facebook To store and track visitors across websites for remarketing purposes. 3 months
    c_user Facebook Cookie related to Facebook Pixel functionality 3 months
    datr Facebook To analyse and prevent suspicious activity. 2 years
    fr Facebook To improve relevance of ads. 3 months
    presence Facebook Cookie related to Facebook Pixel functionality. Session
    sb Facebook Cookie related to Facebook Pixel functionality. 2 years
    wd Facebook Cookie related to Facebook Pixel functionality. 1 week
    xs Facebook Cookie related to Facebook Pixel functionality. 3 months

    Google Ads Remarketing

    About: Klikk use Google Ads conversion tracking tag. This tag sets new cookies on the domain that will store information about the ad click that brought you to our website. The cookies receive the ad click information from a GCLID (“Google click identifier”) parameter that is included in the conversion tracking tag.
    Cookie Name Agent Purpose Length
    CONSENT Google Store visitors preferences and personalization of ads. Persistent
    NID Google Store visitor preferences and personalization of ads on Google. Based on search and interaction. 6 months
    OTZ Google Link website visiitors to other devices, previously logged in with Google. Tailored advertisment based on device. 1 month
    SIDCC Google For security and fraud prevention purposes. 3 months
    ANID Google List ads on Google Sites based of search. Persistent
    SAPISID Google Collection of visitor information for videos hosted by YouTube. Persistent
    SSID Google Collection of visitor information for videos hosted by YouTube with Google Maps. Persistent
    HSID Google For security and fraud prevention purposes. 2 years
    APISID Google Personalization of ads based on recent searches and interactions. 2 years
    SID Google For security and fraud prevention purposes. 2 years
    __Secure-3PAPISID Google Collect information to build a profile based on interest. Show relevant ads through retargeting. 2 years
    __Secure-3PSID Google Collect information to build a profile based on interest. Show relevant ads through retargeting. 2 years
    __Secure-APISID Google Collect information to build a profile based on interest. Show relevant ads through retargeting. 8 months
    __Secure-HSID Google To secure signed and encrypted data digitally signed with unique Google ID. Store most recent login, identify visitors, prevent fraudulent use. Provide targeting to display relevant and personalized ads. 8 months
    __Secure-SSID Google Store information about how the user uses the website. Ads that might have been seen by the user before entering the site. Customize ads on Google domains. 8 months
    1P_JAR Google Store recent searches, previous interactions, customization of ads. 1 week
    SEARCH_SAMESITE Google Prevent risk of CSRF. 5 months
    IDE Google / DoubleClick Report user interaction after clicking ads, measure efficiency, target ads. 1 year
    RUL Google / DoubleClick Determine if website advertisment has been displayed properly. 1 year
    DSID Google Used to identify a signed-in user on non-Google sites and to remember whether the user has agreed to ad personalization. 2 weeks
    DV Google Used to save user preferences, preferred language, number of search results, check SafeSearch settings. 7 minutes